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Privacy Policy - Acton Cleaners

At Acton Cleaners, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our services.

Information We Collect

We gather various types of information to provide and improve our services:

  • Personal Identification Information: Name, address, email address, phone number.
  • Service Information: Details about the cleaning services you request.
  • Payment Information: Credit card details and billing information.
  • Usage Data: Information on how you use our services and website.

How We Use Your Information

Your information is utilized in the following ways:

  • Service Delivery: To process and deliver the cleaning services you have requested.
  • Customer Support: To provide assistance and respond to your inquiries.
  • Marketing: To send you updates, promotions, and other marketing communications with your consent.
  • Improvement: To enhance our services and develop new offerings based on your feedback and usage patterns.

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: Trusted partners who assist us in operating our business, such as payment processors and logistics companies.
  • Legal Requirements: When required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

  • Encryption of sensitive data during transmission and storage.
  • Regular security assessments and audits.
  • Access controls to ensure only authorized personnel can handle your data.

Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct any inaccurate or incomplete information.
  • Deletion: Request the removal of your personal data under certain conditions.
  • Opt-Out: Unsubscribe from marketing communications at any time.

Exercising Your Rights

To exercise your rights, please contact our Privacy Officer through the designated channels. We will respond to your request within the timeframe required by applicable laws.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received such information, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that adequate measures are in place to protect your data in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Notification of Changes

When we make significant changes to this policy, we will notify you through our website or other communication channels. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third parties you visit.

Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Policy Enforcement

We take violations of this policy seriously and will take appropriate actions against any employee, partner, or third party that violates this policy.

Reporting Concerns

If you have any concerns or believe that we have not adhered to this Privacy Policy, please contact us through our designated channels, and we will investigate and address your concerns promptly.

Consent

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

Legal Basis

We process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: When processing is necessary for a contract we have with you.
  • Legal Obligation: When we are required to process your data to comply with the law.
  • Legitimate Interests: When processing is necessary for our legitimate interests, provided your rights do not override those interests.

Automated Decision-Making

We do not engage in automated decision-making processes that significantly affect you. Any decisions made that impact you are overseen by human operators to ensure fairness and accuracy.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

  • Essential Cookies: Necessary for the functioning of the website.
  • Analytics Cookies: Help us understand how users interact with our site.
  • Marketing Cookies: Used to deliver relevant advertisements to you.

Managing Cookies

You can control the use of cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

Data Breach Notification

In the unlikely event of a data breach, we will notify affected individuals and relevant authorities in accordance with applicable laws. We will provide details about the breach and the measures taken to address it.

Third-Party Services

While we strive to use trusted third-party services, we are not responsible for the privacy practices of these external providers. We advise you to review their privacy policies before sharing your information.

Applicable Law

This Privacy Policy is governed by the laws of the jurisdiction in which Acton Cleaners operates. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in that area.

Final Provisions

If any provision of this Privacy Policy is found to be invalid or unenforceable by a court, the remaining provisions will continue to be valid and enforceable.

Entire Agreement

This policy constitutes the entire agreement between you and Acton Cleaners regarding the subject matter herein and supersedes all prior agreements and understandings.

Recent Testimonials

Yesterday, I had a last-minute end of tenancy clean. The team included my appliances and did a fantastic job in every room and corner. I'm positive I'll see my full deposit back.
Annemarie U.
I was thoroughly impressed by the excellent service, from booking to cleaning. The job they did was spotless, and their customer service and price can't be beat.
Nelson M.
I would like to thank all at Acton Cleaners for how smoothly my recent clean went, and for being so easy to deal with. I tend not to use a cleaner on a regular basis, just once every so often, and it was excellent to see that this team did not...
Hamish Halloway
My sister has been banging on for ages about Acton Cleaners and I finally relented and gave them a call. I really hate when she's right. I had them come round just the once at first, like a taster session. They did such a good job, my house was...
R. Bruce
Cleaning up after a big party can be such a hassle. Almost makes it not worth having the party in the first place. But when I need to clean up the next day, I always give Acton Cleaners a call. They come around the next day and by the time they...
L. Taylor
I would call myself a sceptic. I'm usually the first to find fault with any service or product which I purchase, because I like to think that I've got very high standards. So I was pleasantly surprised to find that the services provided by Acton...
N. York
Running business is not easy and requires my full attention. Keeping a home clean can also demand as much effort and education so I can't do both. I hire Acton Cleaners to take care of my cleaning because I know with them in charge it will be done...
S. McDonald
The services I received from Acton Cleaners are among some of the greatest I have ever received. I have tried different cleaning companies but none stood out as much as they did. They were through, professional and did everything I wanted of them....
Alisa Brown
My house had been gradually getting too messy over the past couple of years. I try to stay on top of the cleaning but I am often busy. Feeling that it had become too much to handle, I asked Acton Cleaners for assistance. Their team were able to...
Walt Simmons

Get In Touch

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Company name: Acton Cleaners
Telephone: Call Now!
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E-mail: [email protected]
Opening Hours: Monday to Sunday, 00:00-24:00
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